I was going through the Kindle community boards, hoping to get lucky and find some references I could check into regarding the formatting for my manuscript as well as the cover art. I knew there were several well-known companies that provided ready-made covers for a set price and while those were certainly a viable option, they didn't address both my problems. Eventually, I saw several postings for FormattingExperts.com so I sent them off an introductory email.
To say I was pleasantly surprised isn't the half of it! When the customer service manager, Rafal, confirmed that they do formatting and cover art, I was ecstatic. Then when he indicated that I wouldn't have to pay until I was completely satisfied, I became a bit skeptical - but then again, who was I to judge?? He asked for a brief synopsis of the manuscript and I sent him the back cover blurb. Within days, I was sent a cover for my review. Overall, it was okay but I certainly wasn't impressed. There was punctuation missing from the title and I didn't like the way the color in parts of the title seemed to disappear into the cover. I sent Rafal an email, pointing out the error and some additional minor changes and within a day or two, the corrections and changes had been made with an updated version sent to me. In the meantime, I had also received confirmation that the formatting had been completed.
At that point, I should've been one happy chickiepoo because the formatting was done and my cover was done. The only problem was, the more I looked at the cover, the more appropriate I thought it would be for a video game rather than a book. I sent another email to Rafal, voicing my concerns. I told him what elements I liked about the cover and what I didn't. I sent him some photographs to help with the visualization and some sample fonts I thought were more appropriate. I fully expected to receive a polite response telling me to go jump in the nearest lake. Far from it. Within days, I received a brand-spanking new cover that absolutely thrilled me. It was perfect!!
However...me being me...I still had issues with the font. Again, FormattingExperts took care of it. For a very reasonable price, I got a custom-designed cover, a perfectly formatted manuscript and excellent customer service.
I figured with the biggest hurdles over, the rest of the publishing process would be a cake-walk - not...